Help center

Ship the design, keep control of the file.

Short answers for the product paths that matter: starting work, editing native layers, managing reusable assets, understanding Credits, and recovering safely.

Getting started

Start your first editable marketing project

Learn how Home, Result Skills, Layouts, Projects, sign-in, and the layered Canvas fit together in your first Retake Design project.

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Workspace

Manage Projects, Brand Kits, and reusable Assets

Understand projects, Brand Kits, the cross-document Asset Library, archiving, and safe deletion in Retake Design.

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Canvas

Work with Pages, Layers, Undo, and Versions

Learn the editing model behind multi-page campaigns, native layers, command history, and named project checkpoints.

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AI and Credits

Understand AI Credits, retries, and failed requests

See when Credits are reserved, settled, or released and how Retake handles provider errors and partial multi-image results.

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Delivery

Preflight, export, and deliver campaign designs

Review missing assets, crop, overflow, dimensions, filenames, and multi-page ZIP delivery before shipping design work.

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Account

Google sign-in, sessions, and safe return paths

Learn how Google sign-in protects private projects, how sessions work, and which public pages remain available without an account.

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Common questions

Clear boundaries before you create.

Where do I start after signing in?

Retake Design opens Home after sign-in. Choose a Result Skill or Template, review its inputs and outputs, then create an editable private project.

Does a failed AI request consume Credits?

A request reserves Credits while it runs. Completed work is charged; unused reservations are released according to the result, including partial completion. Check Credit activity for the final charge or release. Contact support if a balance does not reconcile.

Can I reuse one image in multiple projects?

Yes. Assets stores immutable image bytes once and keeps role, tags, license, and archive metadata separately. Permanent deletion is blocked while a project, version, or Brand Kit still references the Asset.

Are Result Skill outputs editable?

Yes. A trusted Result Skill recipe compiles approved inputs into editable campaign designs with native text, shape, and image layers. The result is not a flattened workflow screenshot.

How are versions different from Undo?

Undo is the current in-memory command history. A named Version is an immutable project snapshot for checkpoint, comparison, and explicit restore.

Your next design

Return to your projects or start with a brief.

Sign in to open your saved designs. Need help? Email support@retake.design. Never send passwords, verification codes, or card details.

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